Refund Policy

Effective Date: 8 Oct 2023

Thank you for choosing Tiptop, owned by Finahost Online Solutions, for your product needs. We value your satisfaction and want to ensure that your experience with us is positive. This Refund Policy outlines our guidelines for processing refunds for products and services purchased through www.tiptop.co.ke.

  1. Scope

This Refund Policy applies to all products and services offered by Tiptop through www.tiptop.co.ke.

  1. Refund Eligibility

2.1. Digital Products and Services

  • We offer refunds for digital products and services, including but not limited to web hosting, domain registration, and software licenses, within [number] days from the date of purchase.
  • To be eligible for a refund, the product or service must be in a refundable state, as determined by Tiptop. This may include meeting certain conditions such as not violating our Terms of Service.
  • Refund requests for digital products and services will be evaluated on a case-by-case basis.

2.2. Physical Products

  • We do not offer refunds for physical products unless the product is damaged or defective upon receipt. In such cases, please refer to our Warranty and Returns Policy for further instructions.
  1. Refund Process

3.1. Digital Products and Services

  • To request a refund for digital products or services, please contact our customer support team at [email address] or through our [contact form/link].
  • Provide your order details, including the order number and the reason for the refund request.
  • Tiptop will review your request and, if eligible, initiate the refund process.

3.2. Physical Products

  • If you receive a damaged or defective physical product, please contact our customer support team within [number] days of receiving the product.
  • Provide your order details, including the order number and clear photographic evidence of the damage or defect.
  • Tiptop will assess the evidence and, if the claim is valid, provide instructions for returning the product or offer a replacement or refund, as applicable.
  1. Refund Processing Time

4.1. Digital Products and Services

  • Refunds for digital products and services will be processed within [number] business days after approval.
  • The refund will be issued using the same payment method used for the original purchase.

4.2. Physical Products

  • Refunds for damaged or defective physical products will be processed within [number] business days after validation of the claim.
  • If applicable, Tiptop will provide a replacement product or issue a refund using the original payment method.
  1. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Finahost Online Solutions Website: www.tiptop.co.ke Email: info@tiptop.co.ke Phone: 0723645810

  1. Changes to this Refund Policy

Tiptop reserves the right to modify or update this Refund Policy at any time. Any changes to this policy will be posted on www.tiptop.co.ke, and the revised policy will become effective immediately upon posting.

Please review this Refund Policy periodically for any updates.

By using our website and purchasing our products and services, you agree to abide by the terms and conditions outlined in this Refund Policy.

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